Screen Share from OOBE with Quick Assist

Using Quick Assist to provide remote help can be a convenient way to get hands-on with a device when needed.  But when the in-box app was replaced with a version from the Store, it became impossible to use Quick Assist without first installing it...but what if you cannot open the Store app? Maybe the device … Continue reading Screen Share from OOBE with Quick Assist

Remove Old Quick Assist after the new app is installed

There are two different versions of Quick Assist today. There's the one that comes "in-box" with Windows, and now there's the one that is being delivered through the Store, and it is possible (even normal) to have both of them installed at the same time. I'll show you how to use Intune Proactive Remediations to … Continue reading Remove Old Quick Assist after the new app is installed

Enable Credential Escalation for Quick Assist

A question that comes up sometimes is "How can a helpdesk person (the 'Helper') run elevated processes on the remote machine if the user on that device (the 'Sharer') is not a local admin?" If the Helper tries to launch a process that requires elevation, they can get stuck with a blank screen while the … Continue reading Enable Credential Escalation for Quick Assist

Get-Updated Quick Assist and WebView2 for Standard Users

I'll show you how to deploy the new Quick Assist app from the Store, along with the WebView2 runtime that is required for it to work, all without your users needing to do anything.. Well, except for maybe running the app itself if and when they ever need your help. I've tested this method on … Continue reading Get-Updated Quick Assist and WebView2 for Standard Users

Different Autopilot Hardware Hashes from the Same Device

If you're in the business of collecting Hardware Hashes for Autopilot device registration, you may have noticed that the hash from a device can change when you collect them at different times. How is this possible? Isn't a hash supposed to be unique to each device? How does a hardware hash change if none of … Continue reading Different Autopilot Hardware Hashes from the Same Device

Configure Auto sign-in and Sync for OneDrive with Intune

Protecting user data is a pretty big deal, and some of the most common places users store their "important stuff" is in their Documents folder, Pictures library, and of course, the Desktop. We can easily configure these "Special Folders" to be synchronized to their own cloud storage in Office 365 without needing to install anything … Continue reading Configure Auto sign-in and Sync for OneDrive with Intune

Configure Auto sign-in and Sync for Edge with Intune

As the Spartan version of Edge is gradually being replaced with the new Chromium based edition of Edge, it's a good time to start deploying and managing this new browser which will soon become the default browser starting with Windows 10 20H2 which should land in just a couple months from now. With features like … Continue reading Configure Auto sign-in and Sync for Edge with Intune

Enable BitLocker Silently using Autopilot and Intune

When deploying a new Windows device using Autopilot, one of the first desired configurations is often to use Intune to automatically enable BitLocker on the Operating System Drive using TPM, and to save the recovery keys in Azure AD.  Here's how to do just that, along with a description on why to use each setting. … Continue reading Enable BitLocker Silently using Autopilot and Intune

Windows 10 Device Management vs Device Identity

When it comes to managing Windows 10 devices, it is important to consider the Identity relationship of that device. It is a topic that is often quickly glossed over where there are many assumptions which can lead to confusion, especially when terms like "hybrid" start getting mixed into the conversation. Here's a relationship grid that … Continue reading Windows 10 Device Management vs Device Identity